Processing returned products is an important way to keep your fulfilment ecosystem running. When a customer returns a product, ideally you should offer them an extra service - and an extra chance to impress. The faster the return, the more satisfied the consumer is, and the more likely they are to order again.
Our return process includes:
- Receipt of the returned goods
- Quality control
- Process them in the system within eight hours
- Indicate the reason for return in the system
- Extensive quality control if required
- Enable crediting through the creation of an immediate link
Always accessible
We pride ourselves on being transparent and accessible at all times. Our services allow you to view the real-time status of a returned item, as well as the reason for the return. Not only does it allow you to process returns and refunds efficiently, but it also gives you crucial information to optimize your business. Our clients can even ask for daily return reports, in addition to the automated reports we already provide.
